Program Manager
Employment Classification: Full-time, regular
Reports to: Executive Director (ED)
Work Location: Various, including field locations at Kincaid Park, Hillside Park, and Russian Jack Park as needed; NSAA Office at 9170 Jewel Lake Rd, Suite 200, Anchorage, AK 99502.
Position Summary:
The program manager is responsible for overseeing and managing the day-to-day operations of the NSAA’s programs as well as assisting with NSAA events, ensuring their smooth and efficient operation in a manner that supports the mission and values of NSAA. The program manager will work with the Executive Director, Event Manager, NSAA Board, staff, and volunteers to oversee event and program operations, including budgeting of programs, fundraising (if needed), registration and publicity, and reporting and tracking. The program manager is expected to be able to work independently with minimal supervision, using initiative and judgment in dealing with workflow and most situations.
Responsibilities
- Lead, implement, organize, advertise, and promote programs
- Answer phone calls, emails, and in-person inquiries regarding programs.
- Oversee Membership, registration, and online membership system (Neon)
- Manage Donor Recognition and Sponsorship Recognition pull-through
- Lead management and updates of NSAA’s Website
- Assist with social media
- Lead Event Registrations and updates (work with Events Manager)
- Manage NSAA General Merchandise program
- Write foundation reports and proposals, and research new foundation grant opportunities.
- Organize and attend PR events, trade shows, and fall ski swaps.
- Work with the Newsletter editor to produce the Nordic Skier (monthly newsletter).
- Connect trail user groups to trails through work parties, volunteer opportunities, and community events.
- Maintain regular communication with the Executive Director, Event Manager and NSAA staff and inform the Board of current trends, issues, and activities amongst NSAA core programs to facilitate good decisions and implementation.
- Successfully complete other duties as assigned.
Qualifications
- College degree or equivalent experience.
- Strong interpersonal and written communications skills, with the ability to effectively utilize social media for the benefit of the organization.
- Superior organization skills and attention to detail.
- Ability to multitask.
- Familiarity with Apple Computers, Google Business Suite, and Microsoft Office programs.
- Ability to interact in a pleasant, professional manner will all types of people and to perform under pressure in an environment where frequent interruptions are common.
- Proven track record of building and maintaining relationships with key stakeholders, including funders and volunteers.
- Event and Program Management experience.
- Marketing and communications experience, graphic design, and advertising experience preferred.
- Fundraising experience, including grant writing, tracking, and reporting, is preferred.
- A background in skiing is preferred.
Preferred Qualifications, Skills & Abilities:
- Know, support and sustain values, programs and objectives of NSAA.
- Proven track record of building and maintaining relationships with key stakeholders including funders and volunteers.
- Marketing and communications experience, graphic design and advertising experience preferred.
- Fundraising experience, including grant writing, tracking and reporting.
Office and Events Administrator
Employment Classification: Full-time, non-exempt
Reports to: Executive Director
Work Location: NSAA Office at 9170 Jewel Lake Rd, Ste 200, Anchorage, AK 99502
Position Summary:
The Office & Event Administrator is a highly visible and important position within the organization, ensuring the smooth and efficient operation of our administrative office. In addition to serving as the first point of contact with the public, the Office & Event Administrator oversees the maintenance of supplies and equipment, program and event support, and other duties as assigned. This person is expected to be able to work independently with minimal supervision, using initiative and judgment in dealing with workflow and most situations. Support to all programs and operations staff on administrative processes is also required, with an eye for continuously developing and improving systems. The job also requires working with staff and volunteers to provide program and bookkeeping support as needed and representing the organization at public events for publicity purposes.
Essential Duties:
- Assist event committees and Executive Director with the set-up, implementation, and post-event debrief activities for all NSAA events.
- Assist Event Committees and Program manager with setting up online registrations. Track program and event registrations; work with Program Manager to ensure proper collection of monies.
- Assist with merchandise for all NSAA Events
- Inventory Management of All NSAA inventory used in events (work with PM)
- Coordinate volunteers for all NSAA events
- Coordinate volunteers for various office tasks, including membership mailings and donor acknowledgments.
- Assist with the design and development of the website, make updates and changes as needed, program and race communications, sponsorship recognition, and trail support and membership opportunities.
- Assist PM and ED with social media posts
- Assist Program Manager and Executive director with marketing and fundraising efforts.
- Answer phone calls, emails, and in-person inquiries. Greet visitors and address inquiries in a professional and courteous manner.
- Run occasional errands for program/event support or general office management.
- Maintain a clean and neat reception area and other common office areas, including supply storage, copying, and mailing areas. Order office supplies.
- Write monthly Member Spotlight articles for the Nordic Skier newsletter, Oct. through April. Collect and prepare newsletter recipient lists according to mailing house requirements.
- Organize an annual photo contest and prepare the membership calendar for printing.
- Successfully complete other duties as assigned.
Minimum Qualifications:
- Associates degree or equivalent experience
- Strong verbal communication skills
- Ability to interact in a pleasant, tactful manner with all types of people
- Ability to perform under pressure in an environment where frequent interruptions are common
- Superior organizational skills; attention to detail
- Ability to carry out a multi-faceted workload
- Ability to maintain confidentiality
- Ability to apply common sense in making decisions
- Ability to operate an Apple computer, printer, copier, and postage meter. Familiarity of Microsoft Office and Google programs (Microsoft Excel, Microsoft Word, Google Drive, Google Forms).
Preferred Qualifications, Skills & Abilities:
- Commitment to policies and mission of the Nordic Skiing Association of Anchorage
- Familiarity with the sport of Nordic skiing is a plus
- Familiarity with Quickbooks is a plus